Remote IT Service Desk Specialist — Tier 1 Support

MaineGuide; Augusta, Northern (GA, KY); Hybrid; USD 3,284,000 - 4,552,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Parental Leave

Gym membership reimbursement

Job summary

The Office of Information Technology at the State of Maine is hiring for a Service Desk specialist to provide tier 1 phone support to State employees and some public callers. This hybrid role involves remote work with required on-site presence in Augusta, serving a fast-paced environment and contributing to a large knowledge base.

Ideal candidates will have strong customer service skills and basic IT knowledge, with the ability to document steps clearly and work across multiple teams.

Qualifications

• High school diploma or GED is required.
• Demonstrated experience in end user IT support is required.

Responsibilities

• Provide tier 1 phone support for a variety of technology needs.
• Staff Service Desk queue to take incoming calls and document issues.
• Troubleshoot hardware/software using remote tools and provide guidance to users.

Skills

End user IT support

Customer service

Education

High school diploma or GED

Job description

The Office of Information Technology at the State of Maine is hiring for a Service Desk specialist to provide tier 1 phone support to State employees and some public callers. This hybrid role involves remote work with required on-site presence in Augusta, serving a fast-paced environment and contributing to a large knowledge base.

Ideal candidates will have strong customer service skills and basic IT knowledge, with the ability to document steps clearly and work across multiple teams.