Hybrid IT Service Desk Specialist (Remote)

State-of-Maine; Augusta (ME); Hybrid; USD 33,000 - 45,000; Full time

Job summary

MaineIT Service Center in Augusta seeks a tier 1 service desk specialist to answer inbound calls from State of Maine employees and the public. The role is hybrid with some onsite work; hours run 7 AM to 5 PM EST.

You will document steps, contribute to knowledge base, and work with IT professionals to resolve hardware and software issues on desktops, laptops, printers, and mobile devices.

Qualifications

• High school diploma or GED.
• Demonstrated experience in end user IT support.

Responsibilities

• Provides tier 1 phone support for a variety of IT issues.
• Troubleshoots desktops, laptops, printers, and mobile devices.
• Documents clearly every call and troubleshooting steps.
• Maintains and contributes to the knowledge base.

Skills

Customer service

Communication

Empathy

Education

High school diploma or GED

Job description

MaineIT Service Center in Augusta seeks a tier 1 service desk specialist to answer inbound calls from State of Maine employees and the public. The role is hybrid with some onsite work; hours run 7 AM to 5 PM EST.

You will document steps, contribute to knowledge base, and work with IT professionals to resolve hardware and software issues on desktops, laptops, printers, and mobile devices.