Onsite Client Tech Support Specialist - Travel

vTech Solution; Augusta (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

vTech Solution is seeking a Client Technologies Specialist to provide on-site technical support for Maine's eCourts rollout. The role requires extensive statewide travel with a home base in Augusta, ME, and mileage reimbursement for use of personal vehicle.

Responsibilities include troubleshooting end-user issues, delivering instruction, assessing training needs, and serving as the primary technology support contact across multiple locations. Standard 40-hour week.

Qualifications

• High School Diploma.
• Entry-level experience in technical support.
• Troubleshooting skills with end-users.
• Customer service skills.
• Proficiency with Microsoft products.
• Strong communication skills, both written and spoken.
• Ability to work in a team environment.

Responsibilities

• Provide technical support to clerks of court at multiple locations.
• Troubleshoot user difficulties and provide instruction.
• Identify potential system functional limitations for the project management team.
• Analyze technical ability and training needs of users.
• Provide accurate and complete answers to general use and environment questions.
• Serve as the point of contact for technology support and services.
• Provide desktop computer support.
• Ensure all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Skills

High School Diploma

Entry-level experience in technical 지원

Troubleshooting skills with end-users

Customer service skills

Proficiency with Microsoft products

Strong communication skills

Ability to work in a team environment

Education

High School Diploma

Tools

Microsoft Office / Microsoft Windows

Job description

vTech Solution is seeking a Client Technologies Specialist to provide on-site technical support for Maine's eCourts rollout. The role requires extensive statewide travel with a home base in Augusta, ME, and mileage reimbursement for use of personal vehicle.

Responsibilities include troubleshooting end-user issues, delivering instruction, assessing training needs, and serving as the primary technology support contact across multiple locations. Standard 40-hour week.