Field IT Technician: Onsite IT Support & Career Growth (Phoenix)

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 57,308,000 - 105,538,000; Full time

Benefits offered by this job

Health benefits

Vacation & PTO

FSA/HSA

Tuition reimbursement

Company vehicle

Mentorship opportunities

Job summary

Pacific Office Automation is seeking a Managed IT Services Field Technician to join our Phoenix team. This field-based role combines hands-on IT support with direct customer engagement, representing the face of the company at customer sites.

You will troubleshoot desktops, laptops, printers, and network issues across diverse environments, travel across the Phoenix metro area, and work closely with the MITS Service Desk. Prior field experience is welcome.

Qualifications

• Strong problem-solving ability and genuine passion for troubleshooting.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced, customer-focused environment.
• Reliable transportation to service multiple locations across the Phoenix area.
• Willingness to learn and grow with new technologies.
• Associates degree in IT, Computer Science, or related field.
• Prior experience in field IT support, desktop support, or Help Desk.
• Knowledge of networking concepts (VPN, TCP/IP, network analysis tools).
• Experience supporting Windows 10/11, Windows Server, or macOS environments.
• Familiarity with VOIP technology or IP telephony systems.
• IT certifications such as CompTIA A+, CompTIA Network+, MD-100/101/102.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Respond to onsite service requests for desktops, laptops, printers, and network infrastructure.
• Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments.
• Support customers via phone, email, and ticketing systems to gather information and provide status updates.
• Work closely with the MITS Service Desk team, field leadership, and customers to resolve technical issues efficiently.
• Document troubleshooting steps, solutions, and outcomes in ConnectWise with clarity and accuracy.
• Meet SLAs by responding promptly, providing status updates, and resolving issues on the first visit when possible.
• Maintain professional communication and a strong customer service mindset during every site visit.
• Contribute to a collaborative department with a focus on customer success.
• Perform onsite equipment handling and installation as needed (up to 50 lbs).
• Identify opportunities for process improvements and share findings with the technical team.

Skills

Problem solving

Communication

Customer focus

Reliable transportation

Willingness to learn

Education

Associates degree in IT/CS

Tools

ConnectWise

Remote support tools

Job description

Pacific Office Automation is seeking a Managed IT Services Field Technician to join our Phoenix team. This field-based role combines hands-on IT support with direct customer engagement, representing the face of the company at customer sites.

You will troubleshoot desktops, laptops, printers, and network issues across diverse environments, travel across the Phoenix metro area, and work closely with the MITS Service Desk. Prior field experience is welcome.