Onsite Support Associate

ManpowerGroup Global, Inc.; Phoenix (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc., through Experis, seeks an Onsite Support Associate to join the Operations Support team at client sites in Phoenix, AZ. The role focuses on monitoring systems, resolving technical issues, and performing installations per protocol to ensure reliable service.

Ideal candidates have a high school diploma or GED, 2–5 years of related experience, strong communication, attention to detail, and the ability to work independently.

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated competence through work experience.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and perform device troubleshooting.
• Strong attention to detail and ability to work independently with minimal supervision.
• Excellent communication skills and a customer-focused mindset.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating system/products in accordance with standard protocols.
• Respond to service, product, technical, and customer-relations inquiries promptly and appropriately, ensuring high customer satisfaction.
• Execute scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.

Skills

Troubleshooting

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Our clientis seeking a Onsite Support Associate to join their team. As a Onsite Support Associate, you will be part of the Operations Support team supporting client sites. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:

Onsite Support Associate

Location:

Phoenix, AZ

Pay range:

$21- $26

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating system/products in accordance with standard protocols.
• Respond to service, product, technical, and customer-relations inquiries promptly and appropriately, ensuring high customer satisfaction.
• Execute scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.

What's Needed?

• High School Diploma, GED, or higher secondary education, or demonstrated competence through work experience.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and perform device troubleshooting.
• Strong attention to detail and ability to work independently with minimal supervision.
• Excellent communication skills and a customer-focused mindset.

What's in it for me?

Supportive team culture that values diversity and inclusion.

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop technical skills and gain valuable industry experience.
• Potential for career growth within the organization.
• Comprehensive training and ongoing professional development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.