Onsite IT Support Technician – Windows, Mac & Mobile

Phoenix Staff, Inc.; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Job summary

Phoenix Staff, Inc. is seeking an IT Support Technician in Phoenix, AZ to provide hands-on technology support across its workforce. You will troubleshoot day-to-day issues, prepare equipment, manage user access, and support Windows, macOS, iOS, and Android devices.

You’ll assist colleagues by phone, email, and in person, document solutions in the ticketing system, and participate in an on-call rotation. This onsite role requires strong communication, problem-solving, and a customer-focused

Qualifications

• 1-3 years of experience in IT support, help desk, desktop support, or a similar technical support role.
• Experience troubleshooting Windows and macOS workstations.
• Familiarity supporting iOS and Android mobile devices.
• Working knowledge of Microsoft 365, including user accounts, email, and identity services.
• Strong troubleshooting skills with the ability to identify problems and work toward effective solutions.
• Strong organizational skills and attention to detail, particularly around documentation and asset management.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Customer-focused approach with a willingness to take ownership of issues through completion.
• Ability to work onsite Monday through Friday during standard business hours and participate in an after-hours support rotation.
• Ability to safely move, install, and set up computer equipment as needed.

Responsibilities

• Provide frontline support for hardware, software, connectivity, login, and account-related issues.
• Assist employees through phone, email, and in-person support.
• Troubleshoot technical problems and resolve issues independently when possible.
• Escalate more complex problems appropriately while staying involved through resolution.
• Provide a positive and professional support experience for users with varying levels of technical knowledge.
• Create and maintain user accounts, permissions, and email access.
• Support technology-related onboarding for new employees and offboarding for departing team members.
• Assist with password resets, multifactor authentication, and general access requests.
• Help ensure users have the appropriate access to systems and applications.
• Configure and deploy laptops, desktops, tablets, and mobile devices.
• Support Windows and macOS computers along with iOS and Android devices.
• Troubleshoot workstation, mobile device, and Microsoft 365 issues.
• Assist with ongoing device maintenance, replacements, and equipment setup.
• Maintain accurate inventory and assignment records for company technology.
• Document support requests, troubleshooting steps, and resolutions within the ticketing system.
• Maintain internal documentation and contribute to IT procedures and knowledge resources.
• Follow established IT processes and security standards when supporting users and systems.
• Help maintain a secure, organized, and reliable technology environment.
• Participate in an on-call rotation for technology issues outside of standard business hours.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365

customer-focused

clear communication

on-call support

Tools

Ticketing system

Device deployment

Job description

Phoenix Staff, Inc. is seeking an IT Support Technician in Phoenix, AZ to provide hands-on technology support across its workforce. You will troubleshoot day-to-day issues, prepare equipment, manage user access, and support Windows, macOS, iOS, and Android devices.

You’ll assist colleagues by phone, email, and in person, document solutions in the ticketing system, and participate in an on-call rotation. This onsite role requires strong communication, problem-solving, and a customer-focused