Onsite IT Support Specialist — Multi-Platform Tech Hero

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

J. J. Keller & Associates, Inc. is seeking an IT Service Specialist to join a six-person team responsible for end-user hardware and software support across approx. 2,000 devices, including remote and onsite associates.

The role involves elevating complex incidents, providing in-person assistance at the Neenah campus, and contributing to system administration across multiple platforms. This onsite position offers standard business hours and collaborative teamwork.

Qualifications

• 2+ years' experience in a Windows-based end-user support role.
• Experience with Microsoft 365, Active Directory and Mac support.
• Proficient with PC and Mac hardware and MS Office applications.
• Ability to support at least 50% of configured systems.

Responsibilities

• Provide front-line IT support for hardware and software issues.
• Resolve incidents and escalate as needed per SLAs.
• Document issues and resolutions in ticketing systems.
• Assist with imaging, patches, and software deployments.
• Maintain inventory and assist with security/compliance tasks.

Skills

End-user support

Microsoft 365

Active Directory

Mac support

Education

Associate's Degree in computer science or related field

Tools

Microsoft Windows

Mac OS

MS Office Suite

Networking basics

Job description

J. J. Keller & Associates, Inc. is seeking an IT Service Specialist to join a six-person team responsible for end-user hardware and software support across approx. 2,000 devices, including remote and onsite associates.

The role involves elevating complex incidents, providing in-person assistance at the Neenah campus, and contributing to system administration across multiple platforms. This onsite position offers standard business hours and collaborative teamwork.