Remote & Onsite IT Support Tech

J.W. Didado Electric; Gettysburg (Adams County); Hybrid; USD 52,000 - 78,000; Full time

Job summary

J.W. Didado Electric is seeking a Service Desk Support Tech to provide hands-on technical support across multiple office locations and job sites.

You will troubleshoot hardware, software, and network issues and assist with system setups, both remotely and in person. The ideal candidate will be comfortable traveling (25%), work independently, and maintain clear IT documentation while delivering high levels of customer satisfaction.

Qualifications

• Bachelor’s Degree with 2+ years of applicable technical work experience or High School graduate with a minimum of 3+ years applicable technical work experience.
• Strong knowledge of Windows OS, M365, and basic networking.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Valid driver’s license and willingness to travel occasionally (25%).

Responsibilities

• Provide first-level technical support for desktops, laptops, iPhones, iPads, printers, and other IT equipment.
• Troubleshoot OS, software applications, and network connectivity.
• Set up and configure new hardware and software for employees.
• Maintain and update IT documentation and support procedures.
• Travel to remote offices and job sites to provide onsite installations and issue resolution.
• Collaborate with IT team members to resolve complex issues.
• Ensure timely responses to tickets and high customer satisfaction.
• Respond to after-hours support requests as needed.
• Maintain confidentiality in handling staff data and PII.

Skills

Windows OS

Microsoft 365

Basic networking

Communication skills

Independent worker

Travel willingness

Education

Bachelor’s Degree + 2+ years experience

High School + 3+ years experience

Tools

Active Directory

TeamViewer

Jira

ServiceNow

M365 administration

Job description

J.W. Didado Electric is seeking a Service Desk Support Tech to provide hands-on technical support across multiple office locations and job sites.

You will troubleshoot hardware, software, and network issues and assist with system setups, both remotely and in person. The ideal candidate will be comfortable traveling (25%), work independently, and maintain clear IT documentation while delivering high levels of customer satisfaction.