IT Support Specialist

JPC Partners; Gloucester City (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

JPC Partners is seeking two Level I IT Support Specialists for 2nd (2pm–10pm) and 3rd (10pm–6am) shifts onsite in Gloucester City, NJ. The role provides hands-on technical assistance to employees and supports hardware, software, and network issues to keep IT systems running smoothly.

You'll diagnose and resolve problems, document solutions, and collaborate with IT teams to escalate complex issues. Strong communication and customer service skills are essential.

Qualifications

• Experience in IT support, help desk, or technical troubleshooting roles.
• Familiarity with PC operating systems (Windows, macOS) and networking basics.
• CompTIA A+, Network+, Security+ certifications are desirable.
• Microsoft Certified Professional (MCP) desired.
• Warehouse or Logistics industry experience is a plus.

Responsibilities

• Respond to user inquiries and support requests regarding computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
• Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
• Monitor IT assets to ensure availability, performance, and compliance with company policies.
• Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
• Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
• Maintain and update technical documentation, including issue logs and solutions.
• Enforce IT policies and procedures to ensure system security and compliance.
• Monitor system performance, conduct regular maintenance, and apply software patches and updates.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assist with onboarding/offboarding processes for employees.
• Stay current with technological advancements and recommend improvements.

Skills

IT support experience

Customer service

Communication skills

Troubleshooting

Networking basics

Windows/macOS

Problem-solving

Tools

SolarWinds

Ticketing systems

Remote support tools

IT asset management platforms

Job description

JPC Partners is looking for 2nd (2pm – 10pm) and 3rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. This hands‑on role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently.

Key Responsibilities

• Respond to user inquiries and support requests regarding computer systems, software, and hardware.
• Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
• Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
• Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
• Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
• Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
• Maintain and update technical documentation, including issue logs and solutions.
• Enforce IT policies and procedures to ensure system security and compliance.
• Monitor system performance, conduct regular maintenance, and apply software patches and updates.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assist with onboarding/offboarding processes for employees.
• Stay current with technological advancements and recommend improvements.

Required Skills & Qualifications

• Experience in IT support, help desk, or technical troubleshooting roles.
• Strong knowledge of PC operating systems (Windows, macOS), networking basics,hardware troubleshooting, and VOIP.
• Able to evaluate network performance and make necessary recommendations.
• Familiarity with ticketing systems, remote support tools, and IT asset management platforms.
• Proficient with SolarWinds platform.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and organizational skills.
• CompTIA A+, Network+, Security+ certification is desirable.
• Microsoft Certified Professional (MCP) desired.
• Warehouse or Logistics Industry experience desired.