Desktop Support Specialist - Remote & Onsite IT Help

JoCo; Vancouver (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

JoCo is seeking a Desktop Analyst to provide high-level hardware, software and application support to end users, with strong ticket management and user liaison across the organization.

The role involves in-person, desk-side and remote support for servers, networks, PCs and mobile devices, along with imaging, OS upgrades and collaborative problem solving to keep business operations running smoothly.

Qualifications

• Bachelor's degree in IT or related field.
• 3+ years of desktop support or related experience.
• Experience in oil & gas or telecommunications industries preferred.
• Experience with Windows 10 and MS Office 365.
• Experience with Active Directory, Citrix, Edge, and Remote Assistance.
• Experience with supporting Android and iPhone Mobile Devices.
• Experience with hardware, software, and application maintenance, support, and installation.
• Experience with desktop/laptop imaging.
• Experience with ticket management tools (ie. ServiceNow).
• Excellent customer service, interpersonal and communication skills.

Responsibilities

• Provide Application and Desktop Support services including troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Other duties as assigned.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Desk-side support

Education

Bachelor's degree in IT

Tools

ServiceNow

Active Directory

Citrix

Edge

MS Office 365

Job description

JoCo is seeking a Desktop Analyst to provide high-level hardware, software and application support to end users, with strong ticket management and user liaison across the organization.

The role involves in-person, desk-side and remote support for servers, networks, PCs and mobile devices, along with imaging, OS upgrades and collaborative problem solving to keep business operations running smoothly.