Onsite IT Support Specialist - Memphis

Dover

Memphis (TN)

On-site

USD 33,000 - 44,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Parental leave

Employee assistance program

Performance bonuses

Job summary

CareTria in Memphis, TN seeks a Technical Support Specialist for a 100% onsite role. You will diagnose and resolve IT issues across hardware and software and help end users, with emphasis on strong customer service.

Responsibilities include hardware/software installation, troubleshooting, user training, inventory management, and network/VPN support. Schedule is Monday–Friday 8:00am–5:00pm EST, with competitive benefits.

Qualifications

High School diploma or technical degree or certification.
Minimum of four years of IT-related work experience.
Excellent verbal and written communication skills.
Excellent problem-solving and customer service skills.
Ability to balance multiple priorities to meet deadlines.

Responsibilities

Convert and install new hardware and software.
Make recommendations for improvements in computer systems.
Install and configure components of computer systems (CPU, memory, motherboard, peripherals).
Troubleshoot hardware and software for anomalies.
Assist users to resolve computer problems.
Train workers in use of new software and hardware.
Maintain technical journals and attend vendor seminars.
Maintain inventory and coordinate asset management with finance.
Coordinate cable installations, hubs/switches, and new computers for extra workstations.
Assist in adding, modifying and deleting users from network OS; assist with phone system support; VPN setup and support.