On-Site IT Support Specialist - VIP & Asset Management

CTI Resource Management; Millington (TN); On-site; USD 48,000 - 65,000; Full time

Job summary

CTI Resource Management seeks a Help Desk Support Specialist to provide on-site IT support at designated government facilities in Millington, TN. The role includes physical dispatch for hardware repairs, asset management, and end-user support with conference room dial-in assistance.

You will document actions in the ITSM system and perform incident resolution, MACs, and lifecycle management while coordinating with the Enterprise Service Desk. This is an exempt, full-time on-site position.

Qualifications

• HS diploma required.
• 6 years of direct IT experience requested.
• Experience with IT service management (ITSM) systems is preferred.

Responsibilities

• Provides on-site IT support to CNIC end-users via phone, email, onsite or tickets.

Skills

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Education

High School

Job description

CTI Resource Management seeks a Help Desk Support Specialist to provide on-site IT support at designated government facilities in Millington, TN. The role includes physical dispatch for hardware repairs, asset management, and end-user support with conference room dial-in assistance.

You will document actions in the ITSM system and perform incident resolution, MACs, and lifecycle management while coordinating with the Enterprise Service Desk. This is an exempt, full-time on-site position.