Desktop Support Engineer - Tech Troubleshooter

TechDigital Group; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech solutions provider in Memphis seeks a Desktop Support Engineer I. The role involves managing operational support, troubleshooting technical issues, and providing user support. Candidates should have 3-5 years of relevant experience and a Bachelor's in Information Technology or equivalent experience. Strong knowledge of Windows OS and customer service skills are essential. This position is primarily onsite with potential overtime. Opportunities to work on significant IT projects are also present.

Qualifications

• 3-5 years of experience in a desktop support role.

Responsibilities

• Provide operational support including IMAC requests.
• Diagnose technical problems and determine solutions.
• Document solutions for complex issues.

Skills

CompTIA A+ or equivalent

Customer-centric attitude

Attention to detail

Strong communication skills

Knowledge of Windows 10 and 11

Experience with Active Directory

Familiarity with ITIL Service Management

Education

Bachelor's in information technology or 4 additional years of experience

Job description

A leading tech solutions provider in Memphis seeks a Desktop Support Engineer I. The role involves managing operational support, troubleshooting technical issues, and providing user support. Candidates should have 3-5 years of relevant experience and a Bachelor's in Information Technology or equivalent experience. Strong knowledge of Windows OS and customer service skills are essential. This position is primarily onsite with potential overtime. Opportunities to work on significant IT projects are also present.