Information Technology Support Specialist

Synergy Business Consulting, Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

Synergy Business Consulting, Inc. in Memphis, TN, seeks a hands-on Specialty Support II - IT/Technical Support on-site for a 6-month contract.

The role focuses on basic software and hardware support in a busy print shop environment, plus printer maintenance and user account management for internal apps. Ideal for someone early in their IT career who thrives in a fast-paced setting and can handle first-line support, with potential extension based on performance.

Qualifications

• 0-2 years of experience troubleshooting hardware, printers, or office equipment.
• Working knowledge of Windows systems and general software applications.
• Strong attention to detail and follow-through.
• Comfort working independently in a fast-paced environment.

Responsibilities

• Provide basic software and hardware support for a busy print shop environment.
• Install, troubleshoot, and maintain printers and sealing equipment.
• Manage user accounts for internal applications (including a document-processing platform).
• Provide first-line support for a proprietary application system, escalating to the dev team as needed.
• Create signature and logo files from submitted forms.

Skills

Troubleshooting hardware

Printers & office equipment

Windows OS basics

Attention to detail

Independent work

Job description

Specialty Support II - IT/Technical Support (Contract, Memphis, TN)

Our client, a leading workforce management technology company, is looking for a hands-on Technical Support professional to join their Print Shop Engineering-Support team on-site in Memphis, TN. This is a great fit for someone early in their IT career who's comfortable with both computer troubleshooting and physical equipment maintenance, and who wants steady hours with no weekend or overtime expectations.

What you'll do:

• Provide basic software and hardware support for a busy print shop environment
• Install, troubleshoot, and maintain printers and sealing equipment
• Manage user accounts for internal applications (including a document-processing platform)
• Provide first-line support for a proprietary application system, escalating to the dev team as needed
• Create signature and logo files from submitted forms

What you'll bring:

• 0-2 years of experience troubleshooting hardware, printers, or office equipment
• Working knowledge of Windows systems and general software applications
• Strong attention to detail and follow-through
• Comfort working independently in a fast-paced environment

Details:

6-month contract (strong potential for extension), 40 hrs/week, Monday-Friday, 12:00 PM-9:00 PM EST shift, on-site at Memphis Print Shop.

Interview process: video screen, then in-person final round.