Onsite IT Support Specialist - Legal Firm Tech

Keches Law Group; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

One work-from-home day per week after

Job summary

Keches Law Group, a Massachusetts-based plaintiff personal injury firm, seeks an experienced IT support professional to be a key technical resource in the IT department. This on-site role requires daily commuting to Milton, MA, and involves advanced end-user support, AD/GP administration, and managing Microsoft 365 across firm locations.

You will troubleshoot desktops, laptops, mobile devices, and networking issues, while contributing to IT project initiatives and security.

Qualifications

• Associate or Bachelor’s degree in IT or related field or IT certification.
• 2–6+ years in IT support or help desk.
• Strong Windows 10/11 and basic macOS support.
• Experience administering Microsoft 365, AD, and GP.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Experience with email systems and security best practices.
• Excellent communication and ability to explain technical concepts.

Responsibilities

• Provide advanced end-user support across all firm locations.
• Own incidents from intake to resolution with root-cause analysis.
• Lead troubleshooting for desktops, laptops, mobile devices, printers, and peripherals.
• Administer AD, GP, user accounts, and access controls.
• Manage Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).
• Support endpoint deployments, imaging, and lifecycle management.
• Troubleshoot network issues (TCP/IP, DNS, DHCP, VPNs).
• Support VoIP/telephony and video conferencing systems.
• Maintain file shares and access rights; document SOPs.

Skills

Windows 10/11 support

macOS support

Microsoft 365 administration

Active Directory

Group Policy

Networking fundamentals

Email security

Troubleshooting

Communication skills

Organizational skills

Education

Associate or Bachelor's degree in IT or related field

IT certification (CompTIA A+, Microsoft, etc.)

Tools

Active Directory

Group Policy

Microsoft 365

VPNs

Job description

Keches Law Group, a Massachusetts-based plaintiff personal injury firm, seeks an experienced IT support professional to be a key technical resource in the IT department. This on-site role requires daily commuting to Milton, MA, and involves advanced end-user support, AD/GP administration, and managing Microsoft 365 across firm locations.

You will troubleshoot desktops, laptops, mobile devices, and networking issues, while contributing to IT project initiatives and security.