Information Technology Support Specialist

The Phoenix Group; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

The Phoenix Group is seeking an experienced IT Support Specialist for a temporary, fully onsite assignment to support attorneys and staff within a leading international law firm. You will provide Level 1/2 desktop support for Windows workstations, laptops, peripherals, and conferencing room technology, plus onboarding for new hires and device provisioning with Microsoft Intune.

The role requires strong communication, the ability to work independently, and the capacity to manage multiple

Qualifications

• Experience providing Level 1/2 desktop support in a corporate or professional services setting.
• Strong Windows 11 troubleshooting skills and experience with Dell laptops.
• Hands-on provisioning and deployment using Microsoft Intune.
• Experience with Microsoft 365, Zoom, and conference room AV equipment.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide Level 1/2 desktop support for desktops, laptops, apps, peripherals, and access issues.
• Troubleshoot Windows 11, Dell hardware, Wi-Fi, network access and break/fix requests.
• Resolve escalated Help Desk incidents and document steps taken.
• Configure and deploy laptops using Microsoft Intune and onboard new hires.
• Support Zoom meetings and conference room AV systems.
• Manage loaner devices and guest booking systems.
• Assist attorneys, staff and executives with professional, responsive IT support.

Skills

Windows 11 troubleshooting

Onboarding support

Customer service

Strong communication

Tools

Microsoft Intune

Microsoft 365

Zoom

iManage

Intapp Time

Job description

An experienced IT Support Specialist can make an immediate impact supporting attorneys and staff within a leading international law firm during a temporary, fully onsite assignment.

Role Overview

This role provides Level 1/2 desktop support across Windows workstations, laptops, business applications, peripherals, connectivity, and conference room technology. The specialist will manage escalated Help Desk issues, support new-hire onboarding, configure devices through Microsoft Intune, and deliver responsive service in a fast-paced professional environment.

Key Responsibilities

• Provide Level 1/2 technical support for desktops, laptops, applications, peripherals, and user access issues.
• Troubleshoot Windows 11, Dell laptop hardware, software, Wi-Fi connectivity, network access, and general break/fix requests.
• Resolve escalated incidents from the Help Desk and document troubleshooting steps and outcomes.
• Configure, provision, deploy, and maintain laptops using Microsoft Intune.
• Prepare and distribute equipment for new hires and provide hands-on onboarding support.
• Support Zoom meetings, conference room systems, audiovisual (AV) equipment, and related technology.
• Manage laptop loaner requests, equipment distribution, and device availability.
• Assist with guest booking systems and conference room monitoring.
• Troubleshoot legal and professional services applications, including iManage and Intapp Time.
• Provide professional, customer-focused technical support to attorneys, staff, executives, and other high-touch users.
• Work independently while prioritizing and managing multiple concurrent support requests.

Core Qualifications & Requirements

• Previous experience providing Level 1/2 desktop support, IT support, or technical support in a corporate or professional services environment.
• Strong Windows 11 troubleshooting skills and experience supporting Dell laptop hardware.
• Hands-on experience with Microsoft Intune for device provisioning, configuration, and deployment.
• Experience troubleshooting hardware, software, connectivity, network access, and user support issues.
• Familiarity with Microsoft 365, Zoom, conference room technology, and audiovisual equipment.
• Strong communication, customer service, problem-solving, and technical troubleshooting skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice-to-Have Qualifications

• Previous IT support experience within a law firm.
• Experience supporting iManage and Intapp Time.
• Familiarity with laptop deployment, employee onboarding, and equipment management.
• Experience supporting attorneys, executives, VIP users, and other high-touch end users.
• Experience with conference room support, AV technology, laptop loaner management, guest booking systems, or conference room monitoring.

Core Technical Skills

• Hardware: Dell laptops, laptop deployment, hardware break/fix, peripherals
• Applications: Microsoft 365, Zoom, iManage, Intapp Time
• Connectivity: Wi-Fi, network access, user access troubleshooting
• Collaboration & AV: Conference room technology, audiovisual (AV) equipment, meeting support
• Support Functions: Level 1/Level 2 support, Help Desk escalations, onboarding, equipment management, loaner devices

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.