Remote IT Support Specialist - Legal Tech

Nixon Peabody LLP; Boston (MA); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Nixon Peabody LLP in Boston, MA is seeking an IT Service Specialist to provide technical assistance to attorneys and staff across hardware, software, and conference room tech. The role supports approved applications, log incidents, and ensure quality service in accordance with IT governance.

The position offers hybrid or remote scheduling (Wed-Sun 11:30 AM–8:00 PM ET) and opportunities to work with vendors, IT teams, and a diverse client base within a leading law firm.

Qualifications

• 3-5 years of IT support experience, preferably in a law firm.
• High School Diploma; Bachelor's degree preferred.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Patience and empathy when handling user frustrations.
• Analytical thinking to diagnose and resolve issues.
• Experience with documentation and knowledge bases.
• Experience with ticketing systems: TeamDynamix, ServiceNow, Freshservice.
• Remote support tools: VNC, SCCM, RDP.
• Collaboration platforms: Webex, Teams, Zoom.
• Windows OS
• Apple iOS
• Microsoft Office Suite
• Legal industry-specific applications and tools
• Core IT competencies including OS, hardware, networking, and peripherals
• Capable of lifting up to 40 lbs.

Responsibilities

• Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in-person assistance.
• Accurately log all incidents and service requests in the Firm's ITSM platform, adhering to governance and operational policies.
• Take ownership of assigned tasks and self-initiated work, ensuring accountability and timely resolution.
• Provide support for conference room technology, including video/web conferencing, projection systems, and device connectivity.
• Collaborate with vendors to resolve issues related to smartphones, PCs, printers, and AV equipment.
• Follow all support procedures in accordance with Firm standards and IT protocols.
• Participate in team and departmental meetings as required.
• Maintain accurate IT asset inventory records.
• Perform additional duties as assigned.
• Perform other duties as assigned.

Skills

IT support

Law firm experience

Communication

Technical explanation

Empathy

Analytical thinking

Documentation

Ticketing systems

Remote support

Collaboration tools

Teamwork

Windows OS

iOS

Office 365

Security awareness

Education

High School Diploma

Bachelor's degree preferred

Tools

TeamDynamix

ServiceNow

Freshservice

Webex

Teams

Zoom

RDP

SCCM

VNC

Job description

Nixon Peabody LLP in Boston, MA is seeking an IT Service Specialist to provide technical assistance to attorneys and staff across hardware, software, and conference room tech. The role supports approved applications, log incidents, and ensure quality service in accordance with IT governance.

The position offers hybrid or remote scheduling (Wed-Sun 11:30 AM–8:00 PM ET) and opportunities to work with vendors, IT teams, and a diverse client base within a leading law firm.