Senior Onsite IT Support Lead

Kforce Inc; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

401(k)

Job summary

Kforce Inc. is seeking an IT Support Senior Specialist for an onsite role to assist attorneys and staff with PCs, mobile devices, AV, and office IT infrastructure. The role requires strong troubleshooting, excellent customer service, and experience in a corporate environment.

The ideal candidate will manage incidents in ServiceNow, support Zoom and Microsoft Teams, and collaborate with internal IT teams on projects. Some travel to other offices may be required.

Qualifications

• Bachelor's degree required.
• 5+ years of corporate IT support.
• ITIL Foundation or CompTIA A+ preferred.
• Proven Windows 10 and Office expertise.
• Experience supporting Zoom/Teams and videoconferencing.
• Strong documentation skills in ServiceNow.

Responsibilities

• Provide onsite support for PCs, phones, mobile devices, AV equipment, and IT infrastructure.
• Troubleshoot Windows 10, Office 365, and related applications.
• Document incidents and resolutions in ServiceNow.
• Support meetings, conferences, and events onsite and offsite.
• Assist with network/server room activities and equipment maintenance.
• Travel to other office locations as needed.

Skills

Windows 10

Office 365

Cisco VoIP

AV Systems

Customer Service

Troubleshooting

Education

Bachelor's degree

Tools

ServiceNow

iManage

Intapp Time

Zoom

Microsoft Teams

Job description

Kforce Inc. is seeking an IT Support Senior Specialist for an onsite role to assist attorneys and staff with PCs, mobile devices, AV, and office IT infrastructure. The role requires strong troubleshooting, excellent customer service, and experience in a corporate environment.

The ideal candidate will manage incidents in ServiceNow, support Zoom and Microsoft Teams, and collaborate with internal IT teams on projects. Some travel to other offices may be required.