Onsite IT Support Specialist – End User Services

DiaSorin; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Diasorin is seeking an End User IT Service Support Technician to join our Austin site. The role provides hands-on end-user support, desktop imaging, device management, and lab/office equipment assistance in an on-site environment.

The candidate will troubleshoot tickets, collaborate with IT peers, and maintain asset inventories while adhering to SLAs. On-site work with potential travel is required, and a strong focus on communication is essential.

Qualifications

• 1+ year of IT support experience in a professional environment.
• Experience deploying and supporting Windows desktops in an enterprise setting.
• Knowledge of networking concepts (DHCP/DNS/TCP-IP) and remote support tools.

Responsibilities

• Provide tier 2 end user services & projects support.
• Support regional needs related to end user services & projects.
• Troubleshoot and resolve tickets according to SLAs.
• Physical work in office & plant environments including carrying hardware.
• Manage inventory, acquisition, and disposal of IT equipment.
• Collaborate with IT peers to ensure delivery to customers.
• Other duties as assigned.
• Must work onsite at Diasorin office.
• Limited travel may be required.

Skills

Windows desktop OS support

End user support

Printer maintenance

Networking basics

Communication skills

Mac support (optional)

Education

College degree or equivalent experience

Scientific/Technical/Computer Science

Tools

SCCM

FreshService

Remote support tools

Printer management software

Job description

Diasorin is seeking an End User IT Service Support Technician to join our Austin site. The role provides hands-on end-user support, desktop imaging, device management, and lab/office equipment assistance in an on-site environment.

The candidate will troubleshoot tickets, collaborate with IT peers, and maintain asset inventories while adhering to SLAs. On-site work with potential travel is required, and a strong focus on communication is essential.