IT Support Specialist II - Campus Tech (Imperial Valley)

San Diego State University; San Diego, Northern (CA, KY); Hybrid; USD 65,000 - 94,000; Full time

Job summary

San Diego State University is seeking a Technology Support Specialist II to provide hands‑on IT support across SDSU Imperial Valley campuses.

Responsibilities include installing and troubleshooting hardware and software, supporting classrooms and labs, and coordinating with IT teams while documenting issues in ServiceNow. Bilingual English/Spanish is a plus, with campus-wide collaboration and training opportunities.

Qualifications

• Equivalent to a bachelor's degree in a related field with relevant experience.
• Experience troubleshooting a variety of software and hardware issues.
• Ability to provide service-focused technical support to users.

Responsibilities

• Install, configure, maintain, and troubleshoot computers, software, OS, peripherals.
• Support technology used in offices, classrooms, labs, and campus environments.
• Assist deployments, moves, upgrades, and standardized configurations.
• Document incidents and resolutions using ServiceNow.

Skills

Troubleshooting

User support

Bilingual English/Spanish

Education

Bachelor's degree in related field

Tools

ServiceNow

Job description

San Diego State University is seeking a Technology Support Specialist II to provide hands‑on IT support across SDSU Imperial Valley campuses.

Responsibilities include installing and troubleshooting hardware and software, supporting classrooms and labs, and coordinating with IT teams while documenting issues in ServiceNow. Bilingual English/Spanish is a plus, with campus-wide collaboration and training opportunities.