Campus AV & IT Support Specialist II

California State University - Stanislaus; Turlock (CA); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

PERS retirement

Education fee waiver

15 paid holidays

Job summary

California State University - Stanislaus's Office of Information Technology seeks a full-time IT support professional to diagnose and resolve moderately complex technology issues, manage small projects, and guide users. The role supports faculty with classroom technology, LMS integration (Panopto, Canvas), and event support across campus spaces.

The position coordinates student assistants, schedules activities, and collaborates on studio work, streaming, and broadcasting setups.

Qualifications

• Bachelor’s degree in a related field.
• 2 years of relevant experience required.
• Experience substitutions allowed on a year-for-year basis.

Responsibilities

• Provide advanced technical support to internal users of applications and hardware.
• Analyze and resolve complex hardware/software issues on computers and devices.
• Deliver Help Desk support for students, staff and faculty.
• Generate Warrior Cards for campus users and assist in campus events.
• Support AV, livestreaming, and classroom productions for events and classes.
• Diagnose network connectivity and VPN issues and escalate when needed.
• Update tickets in TeamDynamix and maintain equipment databases.

Skills

Advanced technical support

Network troubleshooting

Student supervision

Project coordination

End-user training

Endpoint management

Education

Bachelor's degree in related field

Tools

TeamDynamix

SCCM

Intune

JAMF

Panopto

Canvas

Job description

California State University - Stanislaus's Office of Information Technology seeks a full-time IT support professional to diagnose and resolve moderately complex technology issues, manage small projects, and guide users. The role supports faculty with classroom technology, LMS integration (Panopto, Canvas), and event support across campus spaces.

The position coordinates student assistants, schedules activities, and collaborates on studio work, streaming, and broadcasting setups.