Onsite IT Support Specialist II

American College of Education; Indianapolis (IN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Job summary

American College of Education is seeking a Technology Support Specialist Level II to provide day-to-day tech support for students, faculty, and staff. This role requires onsite work at Indianapolis, Indiana, with remote collaboration across departments and enterprise platforms.

Responsibilities include ticket management, device upgrades, onboarding new hires, and maintaining security knowledge across MFA and Microsoft tools.

Qualifications

• Minimum 2 years’ experience with AD, Azure AD, M365 administration and IT onboarding.
• Experience supporting end-user devices and conference room IT systems.
• Strong knowledge of MFA and basic security principles.

Responsibilities

• Serve as helpdesk and support technician for the college.
• Maintain low ticket response times and SLAs.
• Handle end-user computing updates, upgrades and projects.
• Field and triage help requests via phone and tickets.
• Set up new hires and conduct technology onboarding.
• Manage devices via Microsoft Intune and ensure asset accuracy.
• Train junior staff and review tickets for feedback.
• Ensure progress on assigned projects and hardware refresh.

Skills

Active Directory

Azure Active Directory

Microsoft 365

IT onboarding

Conference room IT

Security principles

MFA administration

Job description

American College of Education is seeking a Technology Support Specialist Level II to provide day-to-day tech support for students, faculty, and staff. This role requires onsite work at Indianapolis, Indiana, with remote collaboration across departments and enterprise platforms.

Responsibilities include ticket management, device upgrades, onboarding new hires, and maintaining security knowledge across MFA and Microsoft tools.