IT Support Specialist — Classroom Tech & Helpdesk

Ivy Tech Community College; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health plan with HSA

Dental plan

Vision plan

Wellness program

Retirement plan

Life insurance

Disability benefits

Tuition assistance

Paid time off

Flexible work arrangements

Employee Assistance Program

Job summary

Ivy Tech Community College is seeking an IT Support professional in Indianapolis, Indiana to aid students, faculty, and staff with hardware, software, printers, and classroom IT systems. The role requires strong customer service and the ability to manage Helpdesk incidents within established SLAs.

You will assist the IT Director and team, handle calls and tickets, document resolutions, and contribute to IT projects while maintaining security and confidentiality of systems and data.

Qualifications

• Must possess good customer service and organizational skills.
• Strong written and oral communication; able to assist via phone, email, or in person.
• Proficient with current hardware and software technology; maintain confidentiality.

Responsibilities

• Provide technical and user support in a positive, cooperative manner.
• Process IT Helpdesk cases to ensure timely resolution within SLA.
• Provide end-user support for desktop, laptop, printers, projectors, scanners, network, and VoIP.
• Develop troubleshooting guides to resolve common issues.
• Assist IT System Administrator or IT Network Administrator as needed.
• Participate in IT Support projects as assigned by the IT Director.
• Follow equipment maintenance schedules to reduce downtime.
• Provide input to improve operational efficiency and customer service skills.

Skills

Customer service

Organizational skills

Written and verbal communication

Hardware proficiency

Software proficiency

Professional relationships

Discretion/confidentiality

Dependable

Calm under pressure

Job description

Ivy Tech Community College is seeking an IT Support professional in Indianapolis, Indiana to aid students, faculty, and staff with hardware, software, printers, and classroom IT systems. The role requires strong customer service and the ability to manage Helpdesk incidents within established SLAs.

You will assist the IT Director and team, handle calls and tickets, document resolutions, and contribute to IT projects while maintaining security and confidentiality of systems and data.