Onsite IT Support Specialist - Hands-on Tech & Service

Healthcare Services Group, Inc; Bensalem Township (Bucks County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Telemedicine

Free Prescription Discount Program

Free Employee Assistance Programs

Hands-on-Training & Support

Career Development

Job summary

Healthcare Services Group, Inc. is seeking an IT Support Specialist to support our IT Department in Bensalem, PA. You will provide frontline technical support for a decentralized workforce, assisting users with hardware, software, mobile devices, and other technology needs.

Join a team focused on excellence and exceptional service. The role requires onsite presence, strong customer service, and thorough documentation of issues and resolutions.

Qualifications

• 2+ years of Help Desk experience.
• Associate’s Degree or equivalent training.
• Strong communication and customer service skills.

Responsibilities

• Providing first level contact and convey resolutions to customer issues
• Evaluate and prioritize issues arising from voicemail, email, and web requests from end-users.
• Manage support requests via Helpdesk software.
• Document all pertinent end user information and nature of problem or issue
• Walk customers through problem solving process
• Tracking progress and properly escalating unresolved queries to the next level of support
• Follow up with customers and see problems through to resolution;
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure of ticket
• Recommended procedural modifications or improvements
• Writing and editing How To documentation
• Provide IT based support to a decentralized workforce
• Perform hands‑on fixes at the desktop level, including installing/upgrading software and hardware.
• Ability to troubleshoot hardware and software issues in Windows environment as well as the setup and configuration of logical devices.
• Configure and support mobile devices (Android, iPhone).
• Coordinate the disbursement of company assets.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Train remote users on company assets and applications.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Skills

Help desk support

Customer service

Strong communication

Multitasking

Education

Associate’s Degree or related training

2 years Help Desk experience

Tools

Help Desk software

Remote control software

Diagnostics tools

Job description

Healthcare Services Group, Inc. is seeking an IT Support Specialist to support our IT Department in Bensalem, PA. You will provide frontline technical support for a decentralized workforce, assisting users with hardware, software, mobile devices, and other technology needs.

Join a team focused on excellence and exceptional service. The role requires onsite presence, strong customer service, and thorough documentation of issues and resolutions.