IT Support / Desktop Deployment Technician

firstPRO, Inc; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

firstPRO, Inc. is seeking an IT Support / Desktop Deployment Technician to provide hands-on technical support in an onsite setting. The role covers end-user devices, peripherals, OS, and application software, with involvement in desktop deployment and project work.

The ideal candidate has 2+ years of IT support experience, strong Microsoft environment skills, and solid customer service. Healthcare IT experience is highly preferred and travel between local facilities may be required.

Qualifications

• 2+ years of IT support experience, including Tier 1 responsibilities.
• Experience working with Microsoft environments and end-user devices.
• Hands-on troubleshooting for hardware/software and network issues.
• Experience with desktop deployments and device configurations.

Responsibilities

• Provide onsite Tier 1 technical support for PCs, devices, printers, and software.
• Troubleshoot hardware, software, connectivity, and peripheral issues.
• Perform desktop deployments, replacements, upgrades, and configurations.
• Diagnose basic TCP/IP and network connectivity issues.
• Provide professional, customer-focused support in a fast-paced environment.
• Travel between local facilities to deliver onsite support.

Skills

IT support experience

Microsoft environments

Break/fix troubleshooting

Desktop deployments

Networking fundamentals

Customer service

Healthcare IT experience

Job description

A large healthcare organization in Philadelphia is seeking an IT Support / Desktop Deployment Technician to provide hands-on technical support within an onsite environment. This position will support end-user devices, hardware, peripherals, operating systems, and application software while assisting with desktop deployment and project-based initiatives.

The ideal candidate will have at least 2 years of IT support experience with a strong foundation in Tier 1 support, Microsoft environments, break/fix troubleshooting, desktop deployments, networking fundamentals, and customer service. Previous healthcare IT experience is highly preferred.

Responsibilities

• Provide onsite Tier 1 technical support for PCs, end-user devices, peripherals, printers, operating systems, and application software
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues
• Perform desktop and end-user device deployments, installations, replacements, upgrades, and configurations
• Diagnose and resolve basic TCP/IP and network connectivity issues
• Perform hardware break/fix support and escalate more complex issues as needed
• Install, configure, and support Microsoft-based desktop environments and applications
• Troubleshoot and support printers and peripheral equipment
• Assist with technology deployment projects and other IT initiatives
• Provide professional, customer-focused support to end users in a fast-paced environment
• Document technical issues, resolutions, and deployment activities
• Travel between local facilities as needed to provide onsite support

Requirements

• 2+ years of IT support experience; 3+ years preferred
• Experience with Microsoft environments, Service Desk/Desktop Support, and end-user devices (EUD)
• Hands-on hardware/software troubleshooting and break/fix experience
• Experience with desktop or device deployments
• Working knowledge of TCP/IP and network connectivity troubleshooting
• Experience supporting printers and peripheral devices
• Strong customer service, communication, and problem-solving skills
• Ability to work onsite in Philadelphia from 7:30 AM–4:00 PM
• Reliable transportation to travel between local facilities as needed

Nice to Have: Healthcare or hospital IT experience, project deployment experience, A+ certification, printer support experience, medical terminology knowledge, or military experience.