IT Support Specialist

Healthcare Services Group, Inc.; Bensalem Township (Bucks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Telemedicine

Free Prescription Discount Program

Free Employee Assistance Programs

PNC EarnedIt

Financial Wellness Support from PNC

Hands-on Training & Support

Career Development

Job summary

Healthcare Services Group, Inc. is seeking an IT Support Specialist to support our IT Department in Bensalem, PA. This onsite role provides first-line help desk support to our decentralized workforce and ensures timely resolution of technical issues.

You will troubleshoot Windows OS and hardware, document problems, and escalate when needed, with hands-on training and opportunities for career development.

Qualifications

• Minimum of an Associate's Degree or equivalent experience.
• 2+ years of Help Desk experience.
• Experience with Windows OS and troubleshooting hardware/software.
• Strong client-facing communication and customer service orientation.
• Proficient in Excel data management.

Responsibilities

• Provide first level contact and resolutions for end-user issues.
• Evaluate and prioritize issues from voicemail, email, and web requests.
• Manage support requests via Helpdesk software.
• Document end user information and nature of problem.
• Walk customers through problem solving and follow up to resolution.

Skills

Help Desk experience

Customer Service

Communication Skills

Multi-tasking

Windows Troubleshooting

Education

Associate's Degree or related experience

Tools

Help Desk Software

Remote Control Tools

Excel

Desktop Imaging

Job description

Benefits Link

Click here for more benefits information

or copy this link : https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

*Not available in AR.

Responsibilities

Role: IT Support Specialist Location: Bensalem, PA Department: IT Department Reports To: Help Desk Supervisor Schedule: Onsite ---------------------------------------------------------------------------------------------------------------------Join Healthcare Services Group (HCSG) as an IT Support Specialist supporting our IT Department in Bensalem, PA.

Available Benefits For All Employees

• Free Telemedicine*
• Free Prescription Discount Program
• Free Employee Assistance Programs
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Hands-on-Training & Support
• Career Development*Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details.
• *

*Not available in AR.

Responsibilities

• Providing first level contact and convey resolutions to customer issues
• Evaluate and prioritize issues arising from voicemail, email, and web requests from end-users
• Manage support requests via Helpdesk software
• Document all pertinent end user information and nature of problem or issue
• Walk customers through problem solving process
• Tracking progress and properly escalating unresolved queries to the next level of support
• Follow up with customers and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation and closure of ticket
• Recommended procedural modifications or improvements
• Writing and editing How To documentation
• Provide IT based support to a decentralized workforce
• Perform hands-on fixes at the desktop level, including installing/upgrading software and hardware
• Ability to troubleshoot hardware and software issues in Windows environment as well as the setup and configuration of logical devices
• Configure and support mobile devices (Android, iPhone)
• Coordinate the disbursement of company assets
• Identify and learn appropriate software and hardware used and supported by the organization
• Train remote users on company assets and applications
• Evaluate documented resolutions and analyze trends for ways to prevent future problems

Qualifications

• Proven working experience in providing Help Desk support
• Ability to absorb and retain information quickly
• Working knowledge of Help Desk software; databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation, with the ability to present information in user-friendly language
• Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely
• Experience in desktop imaging technologies required
• Experience with support of Windows Operating Systems, as well as troubleshooting software problems
• Advanced knowledge of Excel, including advanced data management skills
• Ability to troubleshoot printing/scanning failures at the machine level
• Ability to work in a team environment and with individuals at various levels within the organization with minimal supervision
• Highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who is able to effectively begin and complete projects
• Qualified candidates should have a minimum of an Associate's Degree or related experience and/or training
• Candidates should also have at least 2 years prior experience in a Help Desk environment

HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, vet