Onsite Desk-Side IT Support Technician (Part-Time)

Motrex LLC; Milwaukee (WI); On-site; USD 28,000 - 41,000; Part time

Job summary

Motrex LLC in Milwaukee, WI is seeking a part-time Desk Side Support Technician to provide on-site break-fix IT support for two mornings per week at our Milwaukee manufacturing facility.

The role includes diagnosing hardware/software issues, imaging desktops and laptops, deploying printers, keeping inventory and CMDB up to date, coordinating with vendors, and documenting incidents for auditability and knowledge transfer.

Qualifications

• Three plus (3+) years' experience supporting Enterprise-level PC support needs.
• Working understanding of Windows 11, Active Directory, and Microsoft Office applications as well as Network Topologies - Ethernet, TCP/IP, Smart-Device technology - iPad, iPhone, Android etc.

Responsibilities

• Providing face-to-face, phone and online break-fix support to the enterprise user community.
• Maintain, troubleshoot, repair, and image desktop computers, laptops, peripherals, and Zebra printers/scanners.
• Occasional emergency troubleshooting and repairs outside of normal work hours.
• Prepare and manage deployment of PC's, laptops, and printers while maintaining inventory on all hardware and software deployed.
• Ensure all IT assets are documented, catalogued, and kept up to date in the CMDB tool.
• Interfacing with various vendors in support of the hardware and software systems
• Installing and maintaining proper software and application resources.
• Communicating with other support groups within Motrex while providing hands and feet support as required.
• All relevant activities, changes, and incidents must be properly documented and maintained for future reference, auditability, and knowledge continuity.
• Ability to support technical issues on the plant floor.
• Additional responsibilities as neededto support the team and company goals.
• Technician is not responsible for independently developing standards or procedures. However, the technician is expected to provide input, feedback, and technical support during the development of standards, procedures, and best practices.

Skills

Windows 11

Active Directory

Microsoft Office

Networking: Ethernet & TCP/IP

Smart-device tech (iPad/iPhone/Android

Tools

CMDB tool

Zebra printers/scanners

Job description

Motrex LLC in Milwaukee, WI is seeking a part-time Desk Side Support Technician to provide on-site break-fix IT support for two mornings per week at our Milwaukee manufacturing facility.

The role includes diagnosing hardware/software issues, imaging desktops and laptops, deploying printers, keeping inventory and CMDB up to date, coordinating with vendors, and documenting incidents for auditability and knowledge transfer.