Technical Support - Analyst | 1st Shift

SMC Ltd; Town of Somerset (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement savings

Paid holiday and PTO

Life and disability insurance

Promotional opportunities

Training and career growth programs

Tuition reimbursement

Employee Assistance Program

Job summary

SMC Ltd. in Somerset, WI is seeking an onsite IT Support Technician to answer software questions and test/replace basic hardware. The role generally runs Monday through Friday—days, with direct customer interaction to resolve computer problems.

The ideal candidate has a High School Diploma, strong written and verbal communication skills, and the ability to work independently as part of a team. Knowledge of computer hardware/software and basic network concepts is expected.

Qualifications

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of computer operations, programming and hardware/software used by SMC.
• Ability to troubleshoot computer software and network problems.
• Ability to train users and provide clear instruction.

Responsibilities

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and related IT equipment.
• Provide computer/network support for software and hardware problems.
• Work directly with customers to provide services and help resolve issues.
• Use judgment to determine appropriate maintenance level to solve problems.
• Test programs and systems to identify likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide instruction on equipment usage and network features.

Skills

Communication skills

Self-motivation

Team player

Troubleshooting

Customer interaction

Education

High School Diploma

Job description

About Us:

SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.

About Us:

SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.

This position is located at our 330 SMC Drive location in Somerset, WI and is an onsite role.

Job Summary:

Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday – days.

Essential Job Duties and Responsibilities:

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
• Provide computer/network support relating to software and hardware problems.
• Work directly with customers to provide services and help to resolve computer problems.
• Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
• Test programs and systems by analyzing them to determine likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.

Essential Qualifications:

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Must have excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of and ability to troubleshot, computer operations, programming and computer hardware and software in use by SMC.
• Ability to detect, analyze and resolve computer software and network problems.
• Ability to interact with users, and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis.
• Ability to correctly install and maintain computer hardware and software.

Desirable Qualifications:

• Previous experience in a manufacturing environment.

ADA Requirements:

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car frequently

What SMC has to offer?

• Clean, Climate-Controlled Environment
• Stable schedule
• Paid holiday and PTO
• Health, dental, and vision insurance
• 401(k) retirement savings
• Life and disability insurance
• Promotional opportunities
• Training and career growth programs
• Amazing co-workers
• Tuition reimbursement
• Employee Assistance Program

At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

SMC Ltd. is an equal opportunity employer. M/F/D/V; this organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.