Technical Support - Analyst | 1st Shift

Smc Ltd.; Town of Somerset (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement savings

Paid holiday and PTO

Life and disability insurance

Promotional opportunities

Training and career growth programs

Employee Assistance Program

Climate-controlled environment

Job summary

SMC Ltd. in Somerset, WI is seeking an onsite IT technician to answer software questions and test/replace basic hardware. The role typically runs Monday through Friday during daytime hours and involves direct customer support and hands-on hardware/software maintenance.

Responsibilities include fixing and installing computer systems, printers, servers, and networking gear, plus providing user training and guidance to resolve issues efficiently.

Qualifications

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of computer operations, programming and hardware/software in use by SMC.
• Ability to diagnose and resolve computer software and network problems.
• Ability to interact with users and provide clear instruction and training; or obtain information to correct problems promptly.
• Ability to correctly install and maintain computer hardware and software.

Responsibilities

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
• Provide computer/network support relating to software and hardware problems.
• Work directly with customers to provide services and help to resolve computer problems.
• Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
• Test programs and systems by analyzing them to determine likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.

Skills

Troubleshooting

Computer hardware

Networking

Self-starter

Team player

Training

Education

High School Diploma or equivalent

Job description

SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.

This position is located at our 330 SMC Drive location in Somerset, WI and is an onsite role.

Job Summary:

Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday – days.

Essential Job Duties and Responsibilities:

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
• Provide computer/network support relating to software and hardware problems.
• Work directly with customers to provide services and help to resolve computer problems.
• Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
• Test programs and systems by analyzing them to determine likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.

Essential Qualifications:

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Must have excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of and ability to troubleshot, computer operations, programming and computer hardware and software in use by SMC.
• Ability to detect, analyze and resolve computer software and network problems.
• Ability to interact with users, and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis.
• Ability to correctly install and maintain computer hardware and software.

Desirable Qualifications:

• Previous experience in a manufacturing environment.

ADA Requirements:

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car frequently

What SMC has to offer?

• Clean, Climate-Controlled Environment
• Paid holiday and PTO
• Health, dental, and vision insurance
• 401(k) retirement savings
• Life and disability insurance
• Promotional opportunities
• Training and career growth programs
• Employee Assistance Program

At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

SMC Ltd. is an equal opportunity employer. M/F/D/V; this organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.