IT Support

Alliance of Professionals & Consultants, Inc.; Greensboro (NC); On-site; USD 120,000 - 180,000; Part time

Job summary

Alliance of Professionals & Consultants, Inc. is seeking a hands-on IT consultant for rapid, onsite support in Greensboro. The contractor will diagnose incidents, coordinate escalation, and help maintain secure IT services across engineering, test, lab, and office environments.

You will work with end users, onsite technicians, service desks, and global teams to restore service quickly, document fixes, and improve repeatable processes. This is a 6-month contract and onsite role.

Qualifications

• Demonstrated hands-on onsite IT support in a business-critical environment.
• Strong troubleshooting across Windows clients, hardware, software, and connectivity.
• Experience with engineering, test, lab, or manufacturing environments is preferred.

Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, assess business impact, restore service, and escalate as needed.
• Troubleshoot Windows clients, workstations, hardware, software, and network connections.
• Support test/lab computers, HIL rigs, and associated devices and networks.
• Install, configure, and maintain approved hardware, software, and peripherals.
• Document steps, fixes, and recurring issues; propose improvements to reduce downtime.
• Maintain accurate incident and asset records in service-management tools.
• Coordinate with local/global teams to restore service and transfer ownership if required.

Skills

Onsite support

Windows troubleshooting

IT infrastructure

Incident management

English communication

Team coordination

Networking basics

Education

Relevant technical education

Tools

ITSM tools

Remote support tools

Job description

Time-Critical & Onsite IT Support Consultant

Job Type:6 month Contract

Work Location: Onsite

Job Overview

Client is seeking a hands-on IT consultant to provide rapid, onsite support for business-critical engineering, test, lab, and office environments in Greensboro. The consultant will diagnose and resolve incidents at the point of need, coordinate escalation to local and global support teams, and help maintain secure, reliable IT services that minimize disruption to operations. Our team supports critical engineering and test operations across office, laboratory, HIL rig, and specialized device environments. We work closely with end users, onsite technicians, service desks, and global infrastructure teams to restore service quickly, protect operational continuity, and improve recurring support processes.

Essential Job Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and escape promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.
• Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.
• Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.
• Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.
• Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.
• Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.
• Follow Volvo Group security, safety, change-management, and site-access requirements.

Required Skills & Experience

• Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
• Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.
• Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.
• Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.
• Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.
• Relevant technical education or equivalent practical experience.

Meet APC: APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As "Professionals serving Professionals"® we take pride in providing our employees and contractors with the highest level of customer service and support. APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.