Onsite IT Support Specialist — First-Contact Tech

TeamLogic IT, Inc.; Immokalee (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Job summary

TeamLogic IT, Inc. is seeking a Level 1 IT support professional to serve as the onsite first point of contact for employees in Immokalee, Florida. This full-time position requires reliable transportation and on-site presence, with no remote work.

You will diagnose routine computer, email, and connectivity issues, assist with new workstation setups, and document outcomes. The role emphasizes customer service, clear communication, and teamwork with TeamLogic for advanced problems.

Qualifications

• Previous experience providing basic IT or help desk support.
• Working knowledge of Windows computers and Microsoft 365.
• Familiarity with common office equipment and basic networking.
• Ability to follow technical instructions and established procedures.
• Strong written and verbal communication skills.
• Good organizational and time-management skills.
• Ability to document work clearly and accurately.
• Comfortable asking questions and escalating when appropriate.
• Able to work independently while also collaborating with TeamLogic.

Responsibilities

• Respond to employees who need technical assistance.
• Troubleshoot common computer, application, login, email, printer, monitor, and connectivity issues.
• Assist with new computer setups and employee onboarding.
• Help with employee offboarding, equipment collection, and account-related requests.
• Install approved software, peripherals, and replacement equipment.
• Perform basic hardware troubleshooting and coordinate repairs or replacements.
• Keep track of assigned equipment and report inventory changes.
• Gather screenshots, error messages, device names, and other relevant information before escalating an issue.
• Serve as TeamLogic’s onsite point of contact when physical access to a device or network equipment is needed.
• Follow troubleshooting instructions provided by TeamLogic and report the results clearly.
• Keep users informed of progress and make sure issues are fully resolved before considering them complete.
• Document the issue, the steps taken, and the final resolution.

Skills

Basic IT/help desk experience

Windows OS knowledge

Microsoft 365 familiarity

Networking basics

Customer service skills

Documentation skills

Job description

TeamLogic IT, Inc. is seeking a Level 1 IT support professional to serve as the onsite first point of contact for employees in Immokalee, Florida. This full-time position requires reliable transportation and on-site presence, with no remote work.

You will diagnose routine computer, email, and connectivity issues, assist with new workstation setups, and document outcomes. The role emphasizes customer service, clear communication, and teamwork with TeamLogic for advanced problems.