Remote IT Contractor (Level 2/3) — Systems & Network Support

TeamLogic IT, Inc.; Fort Myers (FL); Hybrid; USD 50,000 - 80,000; Part time

Benefits offered by this job

Employee Referral Program

Mileage reimbursement

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

TeamLogic IT, Inc. is seeking a skilled IT Contractor to provide technology-related services in Fort Myers, Florida. The role will involve managing, developing, and troubleshooting client IT systems, including network and performance issues. Ideal candidates should have help desk or technical support experience and be proficient in various IT fields. The position offers flexible work-from-home options and opportunities for professional advancement within the company.

Qualifications

• Prior help desk or IT support experience is required.
• Proven ability to manage multiple customer requests simultaneously.
• Technical proficiency with network and security devices is a must.
• Professional demeanor and strong focus on customer satisfaction.
• Experience with Microsoft 365 environments preferred.

Responsibilities

• Troubleshoot network and performance issues for clients.
• Utilize RMM tools for proactive monitoring and troubleshooting.
• Document work performed and time entries daily.
• Meet internal SLAs with 80% attainment or higher.
• Identify opportunities to improve processes and reduce incidents.

Skills

Help desk or technical support experience

Customer satisfaction focus

Excellent communication skills

Wireless access point troubleshooting

Windows Server and desktop OS support

Networking and security device troubleshooting

Microsoft 365 administration

Azure Active Directory knowledge

Virtualization platforms knowledge

Job description

TeamLogic IT, Inc. is seeking a skilled IT Contractor to provide technology-related services in Fort Myers, Florida. The role will involve managing, developing, and troubleshooting client IT systems, including network and performance issues. Ideal candidates should have help desk or technical support experience and be proficient in various IT fields. The position offers flexible work-from-home options and opportunities for professional advancement within the company.