Fort Myers IT Support Specialist I (In-Office)

TeleSpecialists; Fort Myers (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k match

Paid Vacation

Leadership Training Classes

Tuition Reimbursement

Mentorship Program

Job summary

TeleSpecialists in Fort Myers, FL is seeking an IT Support Specialist I for an in-office role. You will provide first-level technical support to employees and physicians, installing, configuring, maintaining, testing, and troubleshooting computers, applications, peripheral equipment, and network connectivity.

You will document support activities, escalate complex issues, and assist with deployments, inventory, and user training.

Qualifications

• High school diploma or GED required.
• At least six months of relevant technical support or service desk experience.
• Healthcare/telemedicine support experience preferred.
• Experience with electronic medical record systems or healthcare applications preferred.
• Experience with service desk, endpoint management, asset management, or contact center platforms.
• Entry-level tech certifications are a plus but not required.

Responsibilities

• Respond to technical support requests for hardware, software, user accounts, applications, peripheral devices, and network connectivity.
• Troubleshoot routine incidents in Microsoft 365, Windows, Microsoft Entra ID, printers, Five9, Domo, Telecare, and other supported applications.
• Create, update, and maintain helpdesk tickets with troubleshooting steps, user communications, resolutions, and escalation details.
• Prioritize support requests based on urgency, operational impact, and established IT procedures.
• Escalate unresolved, recurring, security-related, or high-impact issues to the appropriate internal team or vendor.
• Communicate status updates, expected next steps, and resolutions clearly and professionally to users.
• Install, configure, deploy, and maintain computers, workstations, peripheral devices, and related equipment.
• Perform routine system testing, preventive maintenance, software updates, and equipment replacement activities.
• Provide individual instruction and user training for new or updated technologies, applications, and IT processes.
• Create and maintain technical documentation, knowledge articles, project records, user instructions, and support procedures.
• Track technology assets, inventory levels, equipment assignments, and related records.
• Support employee onboarding and offboarding activities, including equipment preparation, account-related requests, and access verification.
• Assist in evaluating hardware, software, and technology solutions.
• Support the implementation of technology projects with moderate scope and operational impact.
• Participate in testing and implementation activities for new applications, systems, and technology solutions.
• Identify recurring technical issues and recommend improvements to documentation, processes, or system configurations.
• Maintain current knowledge of supported technologies, security practices, applicable regulations, and industry trends.
• Protect confidential, proprietary, and sensitive information in accordance with organizational policies and applicable requirements.
• Participate in a rotating after-hours on-call support schedule.
• Performs other job-related duties as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Windows

Microsoft 365

Microsoft Entra ID

SharePoint

Microsoft Teams

Five9

Domo

Telecare

Job description

TeleSpecialists in Fort Myers, FL is seeking an IT Support Specialist I for an in-office role. You will provide first-level technical support to employees and physicians, installing, configuring, maintaining, testing, and troubleshooting computers, applications, peripheral equipment, and network connectivity.

You will document support activities, escalate complex issues, and assist with deployments, inventory, and user training.