Onsite Entry Level IT Support Technician

TeamLogic IT; Immokalee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

TeamLogic IT is seeking an onsite IT support specialist for a full-time position in Immokalee, Florida. The role requires reliability, strong communication, and the ability to work without remote access.

You will troubleshoot a range of common IT issues and support onboarding and offboarding activities at the client site. The ideal candidate has experience with Windows and Microsoft 365, strong documentation skills, and a customer-focused approach.

Qualifications

• Previous experience providing basic IT or help desk support.
• Working knowledge of Windows computers and Microsoft 365.
• Familiarity with common office equipment and basic networking.
• Ability to follow technical instructions and established procedures.
• Strong written and verbal communication skills.
• Good organizational and time-management skills.
• Ability to document work clearly and accurately.
• Comfortable asking questions and escalating when appropriate.
• Able to work independently while also collaborating with TeamLogic.

Responsibilities

• Respond to employees who need technical assistance.
• Troubleshoot computer, application, login, email, printer, monitor, and connectivity issues.
• Assist with new computer setups and employee onboarding.
• Help with employee offboarding, equipment collection, and account-related requests.
• Install approved software, peripherals, and replacement equipment.
• Perform basic hardware troubleshooting and coordinate repairs or replacements.
• Keep track of assigned equipment and report inventory changes.
• Gather screenshots, error messages, device names, and other relevant information before escalating an issue.
• Serve as onsite point of contact when access to devices or network equipment is needed.
• Follow troubleshooting instructions and report results clearly.
• Keep users informed of progress and ensure issues are fully resolved.
• Document the issue, steps taken, and final resolution.

Skills

Windows OS

Microsoft 365

Help desk support

Technical troubleshooting

Documentation

Communication skills

Job description

Position Overview

This is a full-time, dedicated onsite IT support position located at one of our clients in Immokalee, Florida. We strongly prefer candidates who live in Immokalee, Ave Maria, or the immediate surrounding area. This is not a remote position. You will need reliable transportation to and from site.

Benefits

• Opportunity for advancement
• Training & development

Primary Responsibilities

• Respond to employees who need technical assistance.
• Troubleshoot common computer, application, login, email, printer, monitor, and connectivity issues.
• Assist with new computer setups and employee onboarding.
• Help with employee offboarding, equipment collection, and account-related requests.
• Install approved software, peripherals, and replacement equipment.
• Perform basic hardware troubleshooting and coordinate repairs or replacements.
• Keep track of assigned equipment and report inventory changes.
• Gather screenshots, error messages, device names, and other relevant information before escalating an issue.
• Serve as TeamLogic’s onsite point of contact when physical access to a device or network equipment is needed.
• Follow troubleshooting instructions provided by TeamLogic and report the results clearly.
• Keep users informed of progress and make sure issues are fully resolved before considering them complete.
• Document the issue, the steps taken, and the final resolution.

Issues This Position Should Be Able to Handle

• Computer and Microsoft 365 login problems
• Basic Outlook, Teams, and Office application issues
• Password resets and multifactor authentication assistance
• Printer and scanner troubleshooting
• Monitor, docking station, keyboard, mouse, and peripheral issues
• Basic Wi‑Fi and network connectivity troubleshooting
• Access to approved network drives and shared resources
• Basic computer performance issues
• Software installation and updates
• New workstation setup and equipment replacement
• Basic user onboarding and offboarding tasks
• Identifying whether an issue affects one user, multiple users, or an entire location

When TeamLogic IT Should Be Involved

• Servers and network infrastructure
• Firewalls, switches, and wireless infrastructure
• Microsoft 365 and Entra administration
• Azure and AVD environments
• Cybersecurity tools, alerts, and incidents
• Backups and disaster recovery
• Advanced permissions and access issues
• Vendor coordination requiring technical oversight
• Widespread outages or recurring problems
• Issues the Level 1 technician cannot resolve after completing reasonable initial troubleshooting

Qualifications

• Previous experience providing basic IT or help desk support
• Working knowledge of Windows computers and Microsoft 365
• Familiarity with common office equipment and basic networking
• Ability to follow technical instructions and established procedures
• Strong written and verbal communication skills
• Good organizational and time-management skills
• Ability to document work clearly and accurately
• Comfortable asking questions and escalating when appropriate
• Able to work independently while also collaborating with TeamLogic

What We Are Looking For

The right person will be patient, approachable, and comfortable working directly with employees who may not be technical. They should have a natural ability to troubleshoot, remain calm when someone is frustrated, and take ownership of an issue instead of immediately passing it to someone else. Just as importantly, they need to know when an issue is outside their level of access or experience. We want someone who will make a reasonable effort, document what they have done, and bring TeamLogic in with enough information for us to assist efficiently. The goal is to have a reliable onsite resource who can handle everyday technology needs while maintaining a strong working relationship with TeamLogic IT.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.