Onsite IT Support Technician - Entry Level

TeamLogic IT, Naples/Sarasota, FL; Immokalee (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

TeamLogic IT seeks a dedicated Level 1 onsite IT support technician in Immokalee, FL. This full-time role requires reliable transportation and a client-site presence with no remote work.

You will be the initial point of contact for technical issues, gather information, and work with TeamLogic when higher access or advanced expertise is needed. Strong customer service and a solid technical foundation are essential.

Qualifications

• Prior experience providing basic IT or help desk support.
• Experience with Windows and Microsoft 365.
• Familiarity with office equipment and basic networking.
• Strong written and verbal communication skills.
• Ability to document work clearly and escalate when appropriate.

Responsibilities

• Respond to employees who need technical assistance.
• Troubleshoot common computer, application, login, email, printer, monitor, and connectivity issues.
• Assist with new computer setups and employee onboarding.
• Help with employee offboarding, equipment collection, and account-related requests.
• Install approved software, peripherals, and replacement equipment.
• Perform basic hardware troubleshooting and coordinate repairs or replacements.
• Keep track of assigned equipment and report inventory changes.
• Gather screenshots, error messages, device names, and other relevant information before escalating an issue.
• Serve as onsite point of contact when physical access is needed.
• Follow troubleshooting instructions and report results clearly.
• Keep users informed of progress and ensure issues are fully resolved.
• Document the issue, steps taken, and final resolution.

Skills

Windows

Microsoft 365

Help desk

Customer service

Networking basics

Documentation

Tools

Office equipment

Job description

TeamLogic IT seeks a dedicated Level 1 onsite IT support technician in Immokalee, FL. This full-time role requires reliable transportation and a client-site presence with no remote work.

You will be the initial point of contact for technical issues, gather information, and work with TeamLogic when higher access or advanced expertise is needed. Strong customer service and a solid technical foundation are essential.