Onsite IT Support Specialist – Fast-Paced Energy Startup

Amperesand, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

401(k) plan

PTO & holidays

Commuter Benefits

Job summary

Amperesand is seeking an IT Support Specialist to join our Bay Area IT team. This onsite role covers the full range of helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues.

You will be the first point of contact for technical requests and play a key part in keeping staff productive and systems running smoothly. The ideal candidate has 3+ years in a helpdesk or desktop support role, strong knowledge of Windows and macOS, and experience with

Qualifications

• 3+ years in a helpdesk or desktop support role.
• Proficient with Windows and macOS.
• Strong Microsoft 365 admin and Entra ID skills.
• Basic networking knowledge (DHCP, DNS, Wi‑Fi).
• Experience with Jira Service Management is a plus.
• Excellent communication and customer-focused approach.
• Willingness to travel to Sunnyvale and SF locations five days per week.

Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets and walk-up requests.
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows and macOS operating systems.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management in Entra ID, including password resets and access requests.
• Set up and configure new employee workstations, imaging, software installation, and account provisioning.
• Manage device enrollment and compliance through Intune and Jamf.
• Support conference room technology, video conferencing equipment, and general office IT needs.
• Diagnose and resolve network connectivity issues (switches, Wi‑Fi, VPN).
• Track, prioritize, and document all support requests from receipt to resolution.
• Maintain inventory records of hardware and software licenses.

Skills

Windows & macOS troubleshooting

Microsoft 365 administration

Entra ID user management

Networking basics (DHCP/DNS/Wi‑Fi)

Jira Service Management

Customer-focused communication

Onsite IT equipment handling

Travel to Sunnyvale & SF locations

Education

Associate degree in IT or CompTIA A+/Network+

Tools

Intune

Jamf

Meraki

Jira Service Management

Job description

Amperesand is seeking an IT Support Specialist to join our Bay Area IT team. This onsite role covers the full range of helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues.

You will be the first point of contact for technical requests and play a key part in keeping staff productive and systems running smoothly. The ideal candidate has 3+ years in a helpdesk or desktop support role, strong knowledge of Windows and macOS, and experience with