Desktop Support Engineer — Onsite & Remote

Ampcus, Inc; Town of Fishkill (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc. is seeking a Desktop Support Engineer to quickly resolve employee technology issues and deliver exceptional service across headquarters, stores, regional offices, distribution centers, and remote locations in the Fishkill, NY area.

You will diagnose and resolve hardware and software problems, support on-site and remotely, and ensure a consistently high level of customer satisfaction through proactive communication and effective problem solving.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to multitask and keep stakeholders informed.
• Willingness to support onsite and remote employees.

Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing, and responding appropriately to customer device hardware and application issues, requests, and needs in an efficient and timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escape technical and procedural issues from multiple service channels using multiple tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

Skills

Customer service

Interpersonal skills

Multitasking

Technical troubleshooting

Communication

Job description

Ampcus Inc. is seeking a Desktop Support Engineer to quickly resolve employee technology issues and deliver exceptional service across headquarters, stores, regional offices, distribution centers, and remote locations in the Fishkill, NY area.

You will diagnose and resolve hardware and software problems, support on-site and remotely, and ensure a consistently high level of customer satisfaction through proactive communication and effective problem solving.