Onsite IT Support Specialist - Enterprise & End-User Tech

intellipro; Fife (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Job summary

IntelliPro seeks an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This fully onsite role supports both office and distribution environments, ensuring reliable technology operations and strong customer service.

The candidate should have 5+ years of hands-on IT experience, with expertise in Windows desktop administration, PC hardware, and Microsoft Office.

Qualifications

• 5+ years of hands-on experience supporting enterprise IT environments.
• Proficiency with Windows desktop administration, deployment, and troubleshooting.
• Experience installing, configuring, and repairing PC hardware.
• Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
• Experience supporting iOS and Android mobile devices.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Install, configure, maintain, and support Windows-based systems and Microsoft Office applications.
• Manage and document incidents and service requests using IT service management tools.
• Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
• Assist with audio/video conferencing and meeting room technology support.
• Maintain IT asset inventory, equipment tracking, and spare parts management.
• Coordinate vendor repairs, maintenance activities, and hardware replacements.
• Support operational technology needs, including printer maintenance and equipment troubleshooting.
• Follow IT security, compliance, and change management procedures.

Skills

Windows desktop administration

Office applications

Problem-solving

Customer service

Communication

Mobile device support

IT incident management

Onboarding/offboarding

Tools

ITSM tools

Job description

IntelliPro seeks an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This fully onsite role supports both office and distribution environments, ensuring reliable technology operations and strong customer service.

The candidate should have 5+ years of hands-on IT experience, with expertise in Windows desktop administration, PC hardware, and Microsoft Office.