End User IT Service Support Technician

DiaSorin; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Diasorin is seeking an End User IT Service Support Technician to join our Austin site. The role provides hands-on end-user support, desktop imaging, device management, and lab/office equipment assistance in an on-site environment.

The candidate will troubleshoot tickets, collaborate with IT peers, and maintain asset inventories while adhering to SLAs. On-site work with potential travel is required, and a strong focus on communication is essential.

Qualifications

• 1+ year of IT support experience in a professional environment.
• Experience deploying and supporting Windows desktops in an enterprise setting.
• Knowledge of networking concepts (DHCP/DNS/TCP-IP) and remote support tools.

Responsibilities

• Provide tier 2 end user services & projects support.
• Support regional needs related to end user services & projects.
• Troubleshoot and resolve tickets according to SLAs.
• Physical work in office & plant environments including carrying hardware.
• Manage inventory, acquisition, and disposal of IT equipment.
• Collaborate with IT peers to ensure delivery to customers.
• Other duties as assigned.
• Must work onsite at Diasorin office.
• Limited travel may be required.

Skills

Windows desktop OS support

End user support

Printer maintenance

Networking basics

Communication skills

Mac support (optional)

Education

College degree or equivalent experience

Scientific/Technical/Computer Science

Tools

SCCM

FreshService

Remote support tools

Printer management software

Job description

End User IT Service Support Technician

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: ICT

Employment type: Regular Full Time

Req ID: 7919

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters: Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale: Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture: Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

This position is responsibleto deliverhands onend user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Responsibilities and Duties

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers toensuresuccessfullydelivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may berequired
• Work is normally performed in a typical office work environment
• Frequent use of personal computer, copiers, printers, and telephones
• Frequent work under stress, as a team member, and in direct contact with others
• Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
• Pounds lifted (20 to 50lbs)
• Vision (Color) on the job isrequiredoccasionally

Education, Experience, Qualifications

• College Degree or equivalent experience of at least 1 years
• Scientific/Technical/Computer Science or equivalent
• At least 1+ years of relevant experience.
• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability tomaintainprinters & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communicationskills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technicalexpertise
• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with theFreshServiceticketing system is a plus

Training and Skills

• Good interpersonal skills
• Operational independence
• Collaborative mindset
• Time and priority management
• Ability to analyze and problem solve
• Technology enthusiast

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail].

Nearest Major Market: Austin