Onsite IT Lead: Executive & End-User Support

International SOS; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

International SOS is seeking an IT Site Lead in San Antonio to deliver high-quality onsite IT support with emphasis on end-user computing, incident resolution, and executive support. You will manage IT assets, onboarding/offboarding, hardware imaging, and onsite deployments while coordinating with IT Shared Services and regional teams.

The role requires strong customer service, ticket management discipline, and the ability to balance multiple priorities.

Qualifications

• 5+ years of IT support or IT operations experience.
• 2+ years in a lead or senior IT support role managing escalations.
• Experience supporting Executive/VIP users preferred.

Responsibilities

• Provide Windows/macOS and enterprise app support with fast resolution and SLAs.
• Deliver concierge-level IT support for Executive Leadership.
• Coordinate AV setup for executive meetings and remote collaboration tools.
• Manage IT ticket queues, prioritise requests, and document resolutions.
• Image, configure, and deploy laptops/desktops and peripherals.
• Oversee IT asset inventory from deployment to decommissioning.

Skills

End-User Computing

Executive Support

Incident & Queue Mgmt

ITSM

Hardware & Software Troubleshooting

Endpoint Deployment

Identity & Access Mgmt

Networking Basics

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

International SOS is seeking an IT Site Lead in San Antonio to deliver high-quality onsite IT support with emphasis on end-user computing, incident resolution, and executive support. You will manage IT assets, onboarding/offboarding, hardware imaging, and onsite deployments while coordinating with IT Shared Services and regional teams.

The role requires strong customer service, ticket management discipline, and the ability to balance multiple priorities.