IT Desktop Technician: On-site & Remote Support

Austin-Industries; Dallas (TX); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K match

ESOP

Job summary

Austin Industries is seeking an IT Desktop Technician for our Dallas, Texas area corporate offices. You will provide on-site and remote support for hardware, software and AV equipment across locations, focusing on installation, configuration and ongoing maintenance.

Ideal candidates have 2+ years of computer technology support experience; an associate degree is preferred but not required, and travel to jobsites quarterly is expected. We offer comprehensive benefits and ESOP ownership.

Qualifications

• Associate degree in computer technology, information systems, or related field preferred but not required.
• 2+ years of experience in computer technology support or related area.

Responsibilities

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration.
• Recognize, diagnose, and resolve common system issues; may use remote desktop screen sharing software.
• Responds to telephone calls, emails and ticket requests for technical support.
• Software and hardware installations, updates and troubleshooting.
• Audio/video conference setup and support.

Skills

Troubleshooting

Technical support

Remote support

On-site support

Ticketing

Education

Associate degree in computer technology or related field

Tools

Remote desktop software

Imaging equipment

Job description

Austin Industries is seeking an IT Desktop Technician for our Dallas, Texas area corporate offices. You will provide on-site and remote support for hardware, software and AV equipment across locations, focusing on installation, configuration and ongoing maintenance.

Ideal candidates have 2+ years of computer technology support experience; an associate degree is preferred but not required, and travel to jobsites quarterly is expected. We offer comprehensive benefits and ESOP ownership.