IT Support Analyst

Dawar Consulting; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Sick Leave

401K

Job summary

Our client in Austin, TX seeks an IT Support Analyst to deliver hands-on end-user support for laptops, desktops, and applications. The role covers Windows and macOS environments, Active Directory, Microsoft 365, VPN, and basic endpoint management.

You will handle ticketing, triage conference-room issues, and escalate complex problems with documented resolutions. This contract position emphasizes customer service and technical troubleshooting in a corporate setting.

Qualifications

• 2+ years of hands-on IT/Desktop Support experience.
• Strong Windows 10/11 troubleshooting experience.
• Experience supporting Mac/macOS.
• Working knowledge of Active Directory and Microsoft 365.
• Experience with IT ticketing systems.
• Strong customer service and troubleshooting skills.

Responsibilities

• Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
• Support Windows 10/11 and macOS environments.
• Image, provision, deploy, and troubleshoot laptops and workstations.
• Support Active Directory, Microsoft 365, VPN, and user accounts.
• Work with endpoint management tools such as SCCM, Intune, and Jamf.
• Manage tickets using ServiceNow or another IT ticketing platform.
• Provide basic Zoom/Teams and conference-room issue triage.
• Escalate complex issues and document resolutions.

Skills

Windows troubleshooting

Mac/macOS support

Active Directory

Microsoft 365

IT ticketing systems

Customer service

PowerShell/Bash

Tools

SCCM

Intune

Jamf

ServiceNow

Zoom

Teams

Job description

IT Support Analyst

Austin, United States | Posted on 09/10/2026

Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.

Job Duration:

6 Months Contract

Company Benefits:

Medical, Dental, Vision, Paid Sick Leave, 401K

Summary:

This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.

Responsibilities:

• Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
  
• Support Windows 10/11 and macOS environments.
  
• Image, provision, deploy, and troubleshoot laptops and workstations.
  
• Support Active Directory, Microsoft 365, VPN, and user accounts.
  
• Work with endpoint management tools such as SCCM, Intune, and Jamf.
  
• Manage tickets using ServiceNow or another IT ticketing platform.
  
• Provide basic Zoom/Teams and conference-room issue triage.
  
• Escalate complex issues and document resolutions.
  

Qualifications:

• 2+ years of recent hands-on IT/Desktop Support experience.
  
• Strong Windows 10/11 troubleshooting experience.
  
• Experience supporting Mac/macOS.
  
• Working knowledge of Active Directory and Microsoft 365.
  
• Experience with IT ticketing systems.
  
• Strong customer service and troubleshooting skills.
  
• Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.
  

Windows 10/11, Hands-on Level 2/Desktop Support, Hardware/software troubleshooting