IT Desktop Technician — On‑Site & Remote Support

Austin Industries; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K with match

Employee ownership ESOP

Job summary

Austin Industries is seeking an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The role provides general and escalated support to Employee-Owners across headquarters, offices, and jobsites, focusing on installation and management of hardware and software including laptops, desktops, tablets, docking stations, monitors, AV equipment, phones and wireless devices.

The position requires 2+ years of experience; an associate degree is preferred. Azure Fundamentals is a plus.

Qualifications

• Associate degree in computer technology, information systems, or related field preferred but not required.
• 2+ years of experience in computer technology support or related area.
• Azure Fundamentals Certificate preferred.
• Knowledge of commonly-used concepts, practices, and procedures within field.
• Excellent communication, analytical, customer services, and interpersonal skills.
• Ability to work in a fast-paced, deadline driven environment.

Responsibilities

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration.
• Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues.
• Responds to telephone calls, emails and ticket requests for technical support.
• Software and hardware installations, updates and troubleshooting.
• Audio/video conference setup and support.
• Printer/scanner setup and support.
• Document, track and monitor the problems to ensure a timely resolution.
• Assist Asset department with imaging of new and upgraded equipment.
• Track, document recurring problems, and recommend corrective actions to the appropriate IT team.
• Additional duties as assigned.

Skills

Excellent communication

Analytical

Customer service

Interpersonal skills

Fast-paced environment

Knowledge of IT concepts

Education

Associate degree in computer technology or related field

Azure Fundamentals Certification

Job description

Austin Industries is seeking an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The role provides general and escalated support to Employee-Owners across headquarters, offices, and jobsites, focusing on installation and management of hardware and software including laptops, desktops, tablets, docking stations, monitors, AV equipment, phones and wireless devices.

The position requires 2+ years of experience; an associate degree is preferred. Azure Fundamentals is a plus.