Onsite IT Support Specialist - Enable Seamless Tech Austin

Motion Recruitment

Austin (TX)

On-site

USD 75,504,000 - 102,152,000

Full time

4 hours ago

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Job summary

Motion Recruitment seeks an End User Services Specialist to deliver IT support for internal teams in Austin, TX. You will ensure hardware, software, identity access, and network reliability for local and remote employees.

Responsibilities include onboarding/offboarding, device provisioning (Jamf, Intune), access management (Okta, AD), and maintaining ITSM queues with SLA targets. Collaboration with Security and Infra is essential.

Qualifications

2+ years in an enterprise IT support, Help Desk, or End User Services role.
OS Expertise: macOS and Windows in a corporate network environment.
Identity & Access Management: Okta, Active Directory, and MDM basics.

Responsibilities

Provide Tier 1-2 technical support for hardware, software, network connectivity, and OS across offices and remote setups.
Manage onboarding/offboarding, laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, AD).
Maintain ITSM ticket queues (Jira Service Management, ServiceNow) with SLA targets.
Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, M365, Zoom Rooms).
Coordinate with IT Infrastructure and Security to deploy updates and enforce endpoint compliance.
Maintain inventory of hardware assets and manage repairs/replacements.
Draft and update self-service knowledge base and SOPs.