Information Technology Support Specialist

Motion Recruitment; Austin (TX); On-site; USD 75,504,000 - 102,152,000; Full time

Job summary

Motion Recruitment seeks an End User Services Specialist to deliver IT support for internal teams in Austin, TX. You will ensure hardware, software, identity access, and network reliability for local and remote employees.

Responsibilities include onboarding/offboarding, device provisioning (Jamf, Intune), access management (Okta, AD), and maintaining ITSM queues with SLA targets. Collaboration with Security and Infra is essential.

Qualifications

• 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: macOS and Windows in a corporate network environment.
• Identity & Access Management: Okta, Active Directory, and MDM basics.

Responsibilities

• Provide Tier 1-2 technical support for hardware, software, network connectivity, and OS across offices and remote setups.
• Manage onboarding/offboarding, laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, AD).
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, M365, Zoom Rooms).
• Coordinate with IT Infrastructure and Security to deploy updates and enforce endpoint compliance.
• Maintain inventory of hardware assets and manage repairs/replacements.
• Draft and update self-service knowledge base and SOPs.

Tools

Jamf Pro

Microsoft Intune

Okta

Active Directory

Google Workspace

Slack

Zoom

Jira Service Management

ServiceNow

Job description

Looking for IT Support Specialists – Onsite Roles in Austin, TX 78701

Duration: 6+ months with possibility of longer term extensions

Pay Rate: $31/hr on W2

Role:

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:

• Provide Tier 1-2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

Experience:

• 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: Experience supporting both macOS and Windows operating systems in a corporate network environment.
• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
• Core SaaS Stack: Experience with cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.