Austin IT Solutions Center Specialist End-User Tech Support

PNC

Austin (TX)

On-site

USD 60,000 - 90,000

Full time

13 days ago

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Job summary

PNC is seeking a Technology Solution Center Specialist to join our Field Services SW organization in Austin, TX. You will provide remote/onsite support for end-user software and hardware, resolve complex issues, and work with vendors on technology deployments.

The role emphasizes strong customer service and enterprise IT experience. Qualified candidates will have Windows 10/11, Microsoft 365, device imaging and setup experience, plus familiarity with networking and security practices.

Qualifications

Experience troubleshooting hardware, software, network, printer, and connectivity issues.
Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments.
Device deployment, imaging, setup, and refresh experience.
Familiarity with networking concepts, access points, routers, and security practices.
Experience with incident management, ticketing systems, and technical support processes.

Responsibilities

Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
Engages and assists vendors for technology implementations and resolving issues.
Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
Resolves incidents and fulfills requests in accordance with knowledge documentation.
Serves as a mentor while coaching team members and leading knowledge sharing initiatives.