Onsite Desktop Support - Windows, M365 & Networking

System One; Merrifield (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One is seeking a Desktop Support technician for a multi-year contract onsite in Vienna, VA. You will diagnose and resolve hardware and software issues for end users in a fast-paced financial services environment.

Required: 1–5 years of relevant experience, Windows 11 support, Microsoft 365 (Outlook, OneDrive, Teams), basic networking and MFA/ phishing concepts. Nice-to-have: ServiceNow, ConnectWise, Palo Alto GlobalProtect, Citrix VDIs; strong communication and teamwork.

Qualifications

• 1–5 years of relevant experience.
• Windows 11 support experience.
• Microsoft 365 (Outlook, OneDrive, Teams)
• Basic networking and MFA/phishing concepts.
• Experience with ServiceNow ticketing is a plus.

Skills

Hardware & software troubleshooting

Networking basics

Cybersecurity basics (MFA, phishing)

End-user support

Communication skills

Team collaboration

Tools

ServiceNow

ConnectWise Remote Support

Palo Alto GlobalProtect

Citrix VDIs

Job description

System One is seeking a Desktop Support technician for a multi-year contract onsite in Vienna, VA. You will diagnose and resolve hardware and software issues for end users in a fast-paced financial services environment.

Required: 1–5 years of relevant experience, Windows 11 support, Microsoft 365 (Outlook, OneDrive, Teams), basic networking and MFA/ phishing concepts. Nice-to-have: ServiceNow, ConnectWise, Palo Alto GlobalProtect, Citrix VDIs; strong communication and teamwork.