Onsite Desktop Support Technician | Windows & Networking

CSI Companies; Winchester (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Desktop Support Technician to provide hands-on end-user support, troubleshooting hardware, software, and basic network issues in a fast-paced environment. The role includes deploying and maintaining PCs and mobile devices, supporting Windows OS and Microsoft Office, and resolving connectivity problems such as VPN and Wi-Fi.

Ideal candidates have 3–5 years of desktop support experience, familiarity with ticketing systems like ServiceNow or Jira, and

Qualifications

• 3–5 years of Desktop Support, Help Desk, or IT Support experience.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Responsibilities

• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.

Skills

Desktop Support

Troubleshooting

Windows OS

Networking basics

Tools

ServiceNow

Jira

Job description

CSI Companies in Winchester, VA is seeking a Desktop Support Technician to provide hands-on end-user support, troubleshooting hardware, software, and basic network issues in a fast-paced environment. The role includes deploying and maintaining PCs and mobile devices, supporting Windows OS and Microsoft Office, and resolving connectivity problems such as VPN and Wi-Fi.

Ideal candidates have 3–5 years of desktop support experience, familiarity with ticketing systems like ServiceNow or Jira, and