VIP IT Support Analyst – Desktop & Remote Tech

Acclaim Technical Services

McLean (VA)

On-site

USD 155,000 - 170,000

Full time

14 days+

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Job summary

Acclaim Technical Services (ATS) in McLean, VA, is seeking a Technical Support Analyst to join the Mission Technology Division. You will provide high-touch ITIL-based support for VIP and Executive staff, delivering remote and onsite desktop troubleshooting and system optimization.

The role requires CMA or DMA certification, Windows AD expertise, and experience supporting Windows 10, Office 2016+, browsers, and business apps.

Qualifications

CMA Certification or DMA Certification required.
Resolve technical problems via phone or self-service across hardware, software, network, and access systems.
Knowledge of Windows Active Directory and common desktop applications.
Experience supporting Windows 10, Office 2016+, browsers and business applications.
Familiarity with TCP/IP, networking, virus scanning, printers, endpoints, VOIP and digital phones.

Responsibilities

Provide ITIL-based incident and service request support for VIP and Executive staff.
Deliver remote and onsite desktop support for system repair and configuration.
Maintain service records and logs for accuracy and compliance.
Support confidential applications and data with integrity.
Manage access rights and account administration for enterprise systems.
Support collaboration tools and VTC systems like Teams and WebEx.
Assist installations of IT equipment including cabling and networking gear.
Travel between buildings as needed.