Onsite IT Support Engineer – Deskside

VDart Inc; Vermont; Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

VDart Inc in Redmond, WA is seeking a Desk-side Support role to deliver onsite and remote assistance across Windows, macOS, Linux, iOS, and Android, troubleshoot hardware and software, coordinate with OEM vendors, and ensure devices are configured for productivity.

You will manage cross‑platform compatibility, participate in new hire onboarding, tech refresh, user training, asset management, site support for servers and network gear, and collaborate with global IT teams to sustain secure,

Responsabilidades

• Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms.
• Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
• New Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
• Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
• User Training and Education: Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools.
• System Administration: Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations.
• Asset Management: Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
• Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
• Print Support: Partner with MFP providers and EPE / client engineering to support site print service
• Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
• Hardware procurement: Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
• Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.
• User Onboarding :: Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT. Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
• User Offboarding/Terminations: Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
• Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in CLIENT
• Incident Management: Responding to and resolving IT incidents reported by end users, as per established processes at CLIENT.
• Application Support: Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office 365 apps.
• Networking: Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
• Desktop Support Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
• Continuous Improvement: Continuously evaluating and improving IT services and processes, based on user feedback and industry best practices.

Descripción del empleo

VDart Inc in Redmond, WA is seeking a Desk-side Support role to deliver onsite and remote assistance across Windows, macOS, Linux, iOS, and Android, troubleshoot hardware and software, coordinate with OEM vendors, and ensure devices are configured for productivity.

You will manage cross‑platform compatibility, participate in new hire onboarding, tech refresh, user training, asset management, site support for servers and network gear, and collaborate with global IT teams to sustain secure,